Not that Daisey ever became slavish in his devotion. For one, he wasn't particularly good at his job. He improved his average response time by hanging up on callers immediately after greeting them. He sent unordered books to random people in Norway for kicks. He avoided being fired only by being promoted, thanks to a study he did on the customer-service response times of competitors - a study that used faked data.
What Daisey slowly came to realize, with a perfect mix of horror and mirth, was that it didn't even matter that the report was fiction. "It was only now that I could see that they never cared whether that report was real or not," he writes. "They looked all this over and thought 'This guy knows how to spin, knows how to twist things into shape. This guy can do very well here.' And the worst part was that they were right."
As funny as it is mocking, 21 Dog Years is the perfect tonic for the post-new-economy recession.
21 Dog Years: Doing Time @ Amazon.com
By Mike Daisy
$23.00, 222 pages